No shipping rates at checkout
Payd uses flat, price- and weight-based rates from your Shopify shipping profiles. Carrier-calculated rates are skipped.
Payd reads your rates from Shopify. A buyer sees no rate when none of your rates covers their address, or the only ones are carrier-calculated.
Open Settings → Shipping and delivery in Shopify.
Open shipping settingsIn the profile your products use (usually General), make sure a zone covers the address, with a flat, price-based or weight-based rate.
Check it on your Payd checkout in preview with a product that ships.
Products that don’t need shipping (digital items, add-ons like shipping protection) skip shipping entirely, so a cart of only those never shows rates.
If your store moved to Shopify’s market-based shipping, Payd shows a heads-up in the Shopify step; check your rates in preview after any change.