Disputes and chargebacks
Whop handles card disputes as the merchant of record. Respond in Whop’s Resolution center with the order details and tracking.
Whop is the merchant of record, so a buyer’s card dispute goes to Whop. Answer it in Whop → Resolution center with what you know: the Shopify order number, what was shipped, and the tracking number.
Each dispute costs $15 on Whop and can trigger reserves, so prevention pays: fulfill fast, add tracking (Payd passes Shopify tracking to Whop when it can), answer buyer emails, and keep your store name recognizable on statements.
When Whop reports a dispute, Payd logs it in your store’s Activity (in Settings) with the payment it belongs to.